If you are a customer of the New York Life Investments Companies, and you access your account information through our customer service websites, we will handle that information in accordance with our Customer Privacy Notice.
Personal Information Collection
When you visit the Sites, we may obtain personal information about you in various ways. The types of personal information we may obtain include:
• Information you submit in connection with requesting a quote or completing an electronic application on the Sites, including contact information, Social Security number, date of birth, gender, medical and health information, and information about your chosen beneficiaries. If you become a policyholder, this information will be handled in accordance with our Customer Privacy Notice;
• Information you provide to create your online account, including customer service, shareholder, IRA plan sponsor, broker/dealer, advisor, or producer accounts, and other account-related information (such as username and password, PIN, security questions and answers, Social Security number, date of birth and Policy or Account Number). We will handle the personal information in your online customer service account in accordance with our Customer Privacy Notice; the collection, use, disclosure and protection of personal information we hold about current and former customers;
• Information you submit in connection with reporting a claim on the Sites, including policy number, contact information, Social Security Number and date of birth of you and the deceased, and cause of death;
Automated Collection of Data
When you use the Sites, we may obtain certain information by automated means, such as browser cookies, web beacons, device identifiers, server logs, and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our Sites (such as the web pages you visit, links you click and features you use), the pages that led or referred you to our Sites, dates and times of access to our Sites, and other information about your use of our Sites.
A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed below.
These technologies help us (1) properly identify your computer and remember your information so you will not have to re-enter it, (2) tailor the Sites around your preferences, (3) measure the usability and functionality of the Sites, (4) understand the effectiveness of our communications, (5) generate meaningful usage statistics, such as how many visitors entered the Sites, how they interacted with the Sites and specific pages that were visited, and (6) otherwise manage and enhance the Sites.
You can stop certain types of cookies from being downloaded on your computer by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. Our Sites are not designed to respond to “do not track” signals received from browsers. Please be aware that if you choose to disable cookies or other automated technologies, you may not be able to use all the features of our Sites.
Third-Party Web Analytics Services
Through our Sites, we may obtain information about your online activities over time and across third-party websites, devices and other online services. On our Sites, we use third-party online analytics services, and the service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate, for example, use of our Sites, to diagnose technical issues and to serve ads.
Additionally, through our Sites, both we and certain third parties (such as Microsoft Bing) may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. You may see our ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites, and to build a profile of users’ online browsing activities. The information our ad networks may collect includes data about users’ visits to websites that participate in the relevant ad networks, such as the pages or ads viewed, and the actions taken on the websites. This data collection takes place both on our Sites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. To learn how to opt out of this tracking activity, please visit https://www.aboutads.info/choices/ or http://www.networkadvertising.org/choices/.
How We Use the Information We Obtain
Depending on the type of information collected, we may use the information we obtain through the Sites to:
• Personalize your experience on the Sites;
• Identify and authenticate you so you may use the Sites;
• Create your account;
• Process your payments;
• Determine your eligibility for our products and services;
• Administer our products and services;
• Respond to your inquiries and requests;
• Conduct user experience surveys;
• Provide you information about our products and services;
• Manage career opportunities, including for recruitment purposes (such as processing job applications);
• Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our products and services; analyzing our products and services; managing our communications; performing data analytics; and performing accounting, auditing and other internal functions);
• Protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and
We may use the information we obtain in other ways for which we provide specific notice at the time of collection.
We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.
Other Online Services and Third-Party Features
Our Sites may provide links to other online services and websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins. These services, websites, and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, we are not responsible for these third parties’ information practices.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Sites against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Children’s Personal Information
How to Contact Us
New York Life Investments
30 Hudson Street
Jersey City, NJ 07302
New York Life Investment Management LLC
Ausbil Investment Management Limited
Candriam Belgium SA
Candriam France S.A.S.
Candriam Luxembourg S.C.A.
GoldPoint Partners LLC
IndexIQ Advisors LLC
MacKay Shields LLC
Madison Capital Funding LLC
MCF Capital Management LLC
MainStay MacKay Defined Term Municipal Opportunities
The MainStay Funds
MainStay Funds Trust
MainStay VP Funds Trust
New York Life Investments Alternatives LLC
New York Life Trust Company
NYLIFE Distributors LLC
NYLIM Service Company LLC
NYL Investors LLC
PA Capital LLC
International Privacy Notice
New York Life Investment Management LLC (30 Hudson St. Jersey City, NJ 07302), (referred to as or “We” or “Our”) are committed to respecting the privacy of individuals, including its clients, prospective client (“Prospects”), webinar attendees, and website visitors.
This Privacy Notice (the “Notice”) documents and explains how we collect and process personal data in connection with our website and online communication and provides a general overview of how we process client personal data in the absence of any specific privacy language in a particular client agreement. Your client agreement may modify the terms of this Notice with respect to the servicing of your account.
For the purposes of applicable data protection law, we are the “data controller,” or, in circumstances where we partner with one or more other firms to process data, a “joint controller” of your personal data. Where we act as a joint controller, we will provide you with relevant information about our partner joint controllers.
We have appointed:
Candriam Group S.a.R.L. with registered address at 19-21 Route d’Arlon, L-8009 Strassen Luxembourg; registered no. R.C.S. Luxembourg : B 180524, acts as our European representative for GDPR matters. as our EU representative for GDPR matters.
Candriam Luxembourg, – UK establishment (United Kingdom): registered under Fiscal Identification Code BR015843, located at 200 Aldersgate Street, 13th Floor, EC1A 4HD London acts as our UK representative for UK Data Protection Act matters.
We may collect and process the following personal data:
Information you give us:
Information we collect about you: With regard to each of your visits to our site we may automatically collect the following information:
Information we receive from other sources:
Information about other people: If you provide information to us about any person other than yourself, such as other employees of your employer, or persons accompanying you to any events organized by us to support our commercial activities, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.
Purposes and Legal Basis for processing
We may ask you for consent to collect or process your personal data on certain occasions, for example, and as stated below, where necessary in order to contact you with information about products and services or events that might be of interest to you or your employer.
We process your personal data when we need to do this to fulfil a contract with you, including processing your personal data to give effect to your investment in one of our or our affiliates’ funds or products, to verify your identity, or to otherwise provide services to you.
We process your personal data when required by law to do so, such as if we receive a request from law enforcement or other government officials.
[If applicable: Where necessary, we process your personal data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights. We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests, which we have described above. You can obtain information on any of our balancing tests by contacting us using the details set forth above.
Disclosure of Your Personal Data
We may share your personal data within the NYL enterprise and trusted third-party processors in accordance with applicable data protection law. A full list of NYL enterprise companies can be reviewed here.
Personal data will also be shared between us, as manager of certain funds, and the fund legal entities which are normally special purpose legal entities created in particular jurisdictions.
Depending upon the nature of your enquiry, we may share your personal data with affiliates in other countries if your enquiry relates to specific products or services offered by affiliates outside our country. All transfers are in accordance with the cross-border transfer information discussed below.
Aggregated data may also be shared within the NYL Enterprise for business purposes, including risk management and statistical purposes.
We may also share your personal data with trusted third parties including:
We may disclose your personal data to third parties:
We use many different vendors for processing data, including Personal Data. These include:
These vendors may be located in multiple countries, including but not limited to:
We, or trusted third parties on our behalf, may contact you by email or other electronic means or post with information about products, services and events that might be of interest to you. Where necessary, at the time that you provide your personal data to us, you will be given the opportunity to indicate whether or not you are happy for us to use your personal data in order to tell you about such products or services or events.
You can unsubscribe from this at any time by emailing us using the contact details provided below or in any marketing communications.
Where We Store Your Personal Data and How We Protect it
Certain affiliates and third-party service providers with whom we share personal data (as described above) may be located in countries different from ours and the country in which the data was collected (i.e., your country).
When we transfer personal data outside the country in which it was collected, we comply with all applicable data protection requirements, include the use of consent, contractual provisions, and/or data sharing arrangements that comply with local law. In order to provide adequate protection for these transfers (where applicable), the New York Life enterprise utilizes transfer mechanisms recognized by your home country, which may include executing appropriate contractual clauses based on and conforming to the EU/UK model clauses. To obtain a copy of the transfer mechanism, please contact us using the details provided below.
While we take reasonable steps to protect your personal data from loss or destruction, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.
You have various rights with respect to our use of your personal data:
Please note that there are exceptions to these rights, if, for example, we are under a legal obligation to continue to process your personal data.
When we ask you to supply us with personal data we will attempt to make it clear whether the personal data we are asking for must be supplied so that we can provide the products and services to you or your employer, or whether the supply of any personal data we ask for is optional.
How Long We Keep Your Personal Data
We will retain your personal data for as long as we believe it necessary or desirable to fulfil our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.
Personal data collected will be retained pursuant to our record retention policy, and in most instances will not be retained longer than ten (10) years from the date of last use.
Changes to our Privacy Notice
Any changes we may make to our Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Policy.
If you wish to exercise any of your legal rights, write to Kevin Bopp at firstname.lastname@example.org
Data Protection Authorities
After contacting us about Data Processing issues, you have the right to appeal to your local Data Protection Authority. Depending on your location, your local Data Protection Authority will respond to issues or complaints about the Processing of your Personal Data. These may include:
Republic of Korea